Shipping Policy

This Shipping Policy explains where we ship, what shipping costs, how long an order takes, and how you'll know it's on the way. It covers physical products bought from the shop of HVAC Marketing Engine, LLC, and it is part of our Terms of Service. Returns, reprints, and refunds live in our Return & Refund Policy. No account or sign-in is needed to read it.

At a glance

• We ship within the United States — all 50 states and the District of Columbia. We do not currently ship outside the U.S.
• Shipping is calculated at checkout from your delivery address, and shown with tax on your total before you pay. There is no hidden or after-the-fact shipping charge.
• Orders ship in 1–3 business days. If you bought a design service: Your first designs arrive within 72 hours — two drafts to choose from — and we refine from there until you approve. Your order ships 1–3 business days after you approve a design. If you add the optional PDF proof to your own artwork, we email it within 3 business days of receiving your artwork, nothing prints until you approve it, and your order ships 1–3 business days after you do. With neither, it ships 1–3 business days from when we have your artwork — the day you order, if you send print-ready artwork with it.
• Order by 10:00 AM Pacific on a business day and it counts toward that day's run. After the cutoff — or on a weekend — the clock starts the next business day.
• Standard delivery takes 4–8 business days from that same starting point (your design or proof approval, or when we have your artwork) — 1–3 business days to ship, then 3–5 business days in ground transit; RUSH Printing + Delivery arrives in 1–2 business days. These are estimates, not guarantees.
• Tracking is emailed the moment your order leaves the facility.

1. Where we ship

We ship to addresses in the United States, including all 50 states and the District of Columbia. Checkout offers no other destination, so if you need delivery outside the U.S., email support@hvacmarketingengine.com before ordering and we'll tell you honestly whether we can help.

We print at facilities across the U.S. and ship from the one closest to your delivery address, which shortens transit time. You don't choose the facility — we route it for you.

2. What shipping costs

Shipping rates come from our store's shipping settings and are calculated at checkout, from the address you enter. We deliberately do not publish a rate table here, because the rate you are charged is always the one your destination returns at checkout — a table on this page could disagree with it.

• You see the exact amount before you pay. Shipping and tax are added to your order total on the checkout page, and the total shown is the amount charged.
• Shipping is charged per order, not per item. One shipping charge covers the order.
• Faster options are priced separately. RUSH Printing + Delivery (+$56.00) appears as its own choice at checkout with its own estimate — it speeds up printing as well as delivery.
• Standard shipping is free on orders of $300.00 or more (counted before any discount); otherwise it is $24.00. RUSH Printing + Delivery is still charged. If a promotion or coupon includes free shipping, checkout applies it automatically.

3. How an order actually moves

Our products are printed to order, so shipping is the last step, not the first. Here is the whole sequence:

• 1. You order. A confirmation email with your receipt arrives right away.
• 2. Artwork. Our team checks the file you supply. If you bought a design service, we design it: Your first designs arrive within 72 hours — two drafts to choose from — and we refine from there until you approve. If you added a PDF proof to your own artwork, we email it within 3 business days of receiving your artwork.
• 3. Artwork approval. If you bought a design service or added a proof, nothing goes to print until you approve it. That step is yours, and it sets the pace — a design or proof left unapproved for a week delays everything after it by a week. Please check spelling, phone numbers, layout, and colors carefully, because we print the exact file you approve. With neither, there is no approval step for you — our team checks your file and it goes to print.
• 4. Production. Printing begins when you approve your design or proof — or, with neither, once we have your artwork.
• 5. Ship. Orders ship 1–3 business days after you approve your design or proof, or 1–3 business days from when we have your artwork if your order has neither, and tracking is emailed at hand-off. Standard Shipping then takes 3–5 business days in ground transit, so most orders arrive 4–8 business days from that starting point; RUSH Printing + Delivery arrives in 1–2 business days.

4. Cutoff time and delivery estimates

Our daily cutoff is 10:00 AM Pacific on business days. Orders placed before it count toward that day's production run; orders placed after it, or on a weekend or non-business day, start on the next business day. The countdown and delivery dates you see on a product page and at checkout are calculated live against that cutoff.

The dates we show are 4–8 business days from the order day — 1–3 business days to ship plus 3–5 business days of ground transit — and assume your artwork comes with your order. If you add a PDF proof or a design service, they also allow up to 3 business days for the proof or the first drafts, and assume you approve the day it arrives. Peak season can add a day or two. Delivery timelines are estimates, not guarantees, and once an order is with the delivery service, its transit time is outside our control.

5. Tracking and notifications

You'll hear from us at each step: an order confirmation and receipt when you buy, your PDF proof when it's ready (if you added one), and tracking the moment your order ships. All of it goes to the email address you used at checkout — so please make sure it's one you actually read, and check your spam folder if a proof seems slow.

6. Wrong address, changes, and cancellations

Check your shipping address when you order (and again before you approve your proof, if you added one). If your order has not yet gone to production, we can usually change it — or cancel it for a full refund — at no charge; email us as soon as you can. Once an order is in production or has shipped, the cancellation rules in our Return & Refund Policy apply.

7. If your order arrives damaged, misprinted, or wrong

Tell us within 30 days of delivery and we'll reprint it or refund it — your choice — at no cost to you. You never ship anything back; a few photos are all we need. The full terms, including what counts and how to start a claim, are in our Return & Refund Policy.

8. Marketing services

This policy covers physical products purchased through our shop. Marketing services (website design, SEO, advertising, and related work) are not shipped and are governed by the separate Service Agreement for that engagement.

9. Questions

Email support@hvacmarketingengine.com and a person will answer. If anything on this page is unclear, ask us before you order — we'd rather explain it up front.